Trouble Ticket System

Installation

• /usr/lib/ticket/*
  Most of the files will be placed into this directory.
• /usr/lib/ticket/ticket
  This is the main cgi-bin for the system. It needs to be installed into a cgi-bin directory that is controlled by a .htaccess file. On a regular system this could be /usr/lib/cgi-bin/noc, while /usr/lib/cgi-bin still is open to everybody.
• /usr/lib/ticket/ticket-nag
  This is the program that sends out nag-mails if nobody works on the ticket. It may be run as special superuser user.
• /usr/lib/ticket/ticket-admin
  This helps maintaining the user database via commandline.