Trouble Ticket SystemExamplesCurrently I'm using this system in two places to organize my duties as well as the jobs others have to do. In order to show you some of the capabilities of this system I'll give some explanations.Infodrom OldenburgThis incarnation is used to cover the organisations Infodrom Oldenburg, Artis Studinetz, parts of Debian GNU/Linux, parts of Software in the Public Interest, parts of the house gouvernment. The number of staff members per ticket is three.I'm a member of all groups, while there are no other users who are members of two of Infodrom, Artis, Debian or SPI. Tickets for Infodrom cannot be viewed by memebers of Debian, except the user is a member of both groups, and so on. Within the groups Artis and Debian several tasks depend on different people performing them. This system lists them so it can be easily determined if the main ticket can be finished or not.
orgatech / Individual Network e.V.The first organisation hosts the system for the second one. So in this special case there are even different views of the system. I have to take care of this when I implement new things.Both organisations have some smaller groups of people who access the system and there are even some totally disjunct groups (nobody from the one group is in the other, not even me). Since duties are shared between larger groups of people the number of staff members per ticket is four.
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